Order & Delivery

I canno place order, what to do?

If you are unable to place an order on a quick purchase page, that is because you are not entering all the data, in which case we recommend that you create an account first. If you need advice, please contact us via e-mail: [email protected]

I ordered two days ago but still have not received any informations regarding my order

We try to fulfill the orders in the shortest possible time, but we do not succeed. However, if you have not received any e-mail information after placing your order. you do not see an order in your mail or account, please contact us as soon as possible.

How long will it take before I receive my order?

When you place your order before 16:00 on weekdays and pay with Sepa transfer, your order will be send the next working day, in 90 % of all cases you will have your order in the next two days.

Will my order be shipped discretely and is there no return address on my package?

All orders are shipped discretely without real sender or advertising. On the box or envelope we only show your address details and random sender info.

Do i pay for shipping?

In the checkout page you can see the shipping costs.

How long does delivery take?

Your order will reach you within 5-21 business days; normally we ship orders with 24-48 hours, in certain circumstances, situations and conditions when the order is to be delivered from any other facility it might take a bit longer time period.

I received my order, but the pack is damaged. What should I do?

It can happen that your order has been damaged during shipment. If you envelope or box has been opened, please contact us. If the tablet strips are crushed or damaged please contact us and we will work with you to look for a suitable solution.

What countries do you ship to?

We ship world wide.

Can I return my medications for a refund?

No, Federal Law prohibits us from accepting medication returns.